31st October 2017 – ASSA Breakfast – Sydney

$0.00 inc. GST

The Place of Customer Service in Shares Service now and in the Future

Join us for our ASSA Breakfast with Irina Burgess a People and Performance Specialist, trainer, designer and coach will discuss the Place of Customer Service in Shared Services.

For the last 15 years, Irina has been consulting on people and culture strategies and programs, delivering group workshops, talent development and recognition frameworks, one on one coaching and business education events.

Irina will lead an interactive session with a chance to consider, discuss and contemplate the place of customer service in your shared services environment and how it might change in the future.

Shared Services traditionally views the business operations as its primary customer, with an emphasis on efficiency and effectiveness of processing and delivery, while embedding the appropriate controls and compliance prescribed by corporate within their offerings.  A recurring challenge for Shared Services leaders has been about how to embed a service culture within their organizations and enable people to flex when needed to optimise the customer experience, without creating “special cases” on too regular a basis.  With the introduction of robotic process automation (RPA) and algorithms that solve specific problems, what will happen to customer service and how might our shared services workforce evolve?

We look forward to seeing you at our next ASSA breakfast.

Registration deadline: Monday, 23rd October 2017

Further information below.

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The Place of Customer Service in Shares Service now and in the Future

Join us for our ASSA Breakfast with Irina Burgess a People and Performance Specialist, trainer, designer and coach will discuss the Place of Customer Service in Shared Services.

For the last 15 years, Irina has been consulting on people and culture strategies and programs, delivering group workshops, talent development and recognition frameworks, one on one coaching and business education events.

Irina will lead an interactive session with a chance to consider, discuss and contemplate the place of customer service in your shared services environment and how it might change in the future.

Shared Services traditionally views the business operations as its primary customer, with an emphasis on efficiency and effectiveness of processing and delivery, while embedding the appropriate controls and compliance prescribed by corporate within their offerings.  A recurring challenge for Shared Services leaders has been about how to embed a service culture within their organizations and enable people to flex when needed to optimise the customer experience, without creating “special cases” on too regular a basis.  With the introduction of robotic process automation (RPA) and algorithms that solve specific problems, what will happen to customer service and how might our shared services workforce evolve?

We look forward to seeing you at our next ASSA breakfast.

When:
Tuesday, 31st October 2017

8am (breakfast provided)
registration from 7.30am
Dress:
Business
Where:
AccountAbility

Level 5, 55 Clarence Street
Sydney, NSW 2000
Registration deadline:
Monday, 23rd October 2017